📦Returns & Refund Policy

  1. Satisfaction Guarantee
    At Perfect Slim, our goal is to deliver high-quality products that fulfill our customers’ needs. If you are not entirely happy with your purchase, we provide a 30-day return window starting from the delivery date.
  2. Eligibility for Returns
    To qualify for a return:
    • The product must be unused, unopened, and in its original packaging.
    • Returns should be initiated within 30 days of receiving the item.
    • A proof of purchase is necessary.
    Please be aware that for health and safety reasons, we cannot accept returns of opened or used consumables unless they are defective or damaged upon arrival.
  3. Return Process
    To start a return:
  4. Reach out to our customer service team at [insert contact email] with your order number and the reason for your return.
  5. After your return is approved, you will receive guidance on how to send the product back to us.
  6. Customers are responsible for the cost of return shipping unless the product is defective or the return is due to our mistake.
  7. Refunds
    Once we receive and evaluate the returned item, we will inform you whether your refund has been approved or denied. If your refund is approved:
    • The refund will be processed to your original payment method within 5-10 business days.
    • Shipping and handling fees are non-refundable unless the return is a result of our error.
  8. Damaged or Defective Products
    If your product arrives damaged or defective, please contact us within 7 days of delivery at [insert contact email] with your order number and a photo of the item. We will arrange for either a replacement or a refund as necessary.
  9. Exchanges
    Currently, we do not provide direct exchanges. If you would like to exchange a product, please follow the return process and place a new order for the item you wish to obtain.

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